Privacy Policy

1. Introduction

ClaimBridge ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when you use our website at www.claimbridge.ca (the "Website"). This policy is compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's applicable privacy legislation. By using our Website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

3. How We Use Your Information

We use collected information for the following purposes:

• To evaluate your eligibility for referral to a personal injury lawyer or physiotherapy clinic;
• To connect you with lawyers and healthcare providers in our network;
• To contact you by phone, SMS, or email regarding your submission and referral;
• To generate a settlement estimate using our calculator tool;
• To maintain internal records of leads and referrals;
• To improve our Website, services, and user experience;
• To comply with applicable legal obligations;
• To detect and prevent fraud or abuse of our services;
• To measure the effectiveness of advertising campaigns (including via Meta/Facebook Pixel).

4. Disclosure of Your Information

We may share your personal information with:

• Referred professionals: Licensed Ontario personal injury lawyers and physiotherapy clinics in our network, solely for the purpose of evaluating and handling your referral;
• Service providers: Third-party companies that assist us in operating our Website and services, including but not limited to cloud storage providers, CRM platforms, SMS/phone communication services (OpenPhone), workflow automation tools (Zapier), and analytics providers. These providers are contractually bound to use your data only as directed by us;
• Advertising platforms: Anonymized or aggregated event data may be shared with Meta (Facebook) through the Meta Pixel for advertising optimization purposes;
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of any person;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We do not sell your personal information to third parties for their own marketing purposes.

5. Consent

By submitting your information through our Website, you expressly consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at contact@claimbridge.ca. Please note that withdrawing consent may limit our ability to provide services to you. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Lead records are retained for a minimum of 7 years in accordance with standard business record-keeping requirements. You may request deletion of your information subject to applicable legal requirements (see Section 8).

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission (HTTPS/TLS), access controls, and secure cloud infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you;
• Correction: Request correction of inaccurate or incomplete information;
• Deletion: Request deletion of your personal information, subject to legal retention requirements;
• Withdrawal of consent: Withdraw consent to the use of your information for marketing or non-essential purposes;
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at contact@claimbridge.ca. We will respond within 30 days.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Specifically:

• Session cookies: Used to maintain your session state during your visit;
• Authentication cookies: Used to maintain your logged-in state on our internal tools;
• Meta Pixel (Facebook): We use the Meta Pixel to measure the effectiveness of our advertising campaigns and to deliver relevant ads on Facebook and Instagram. The Meta Pixel may collect your IP address, browser information, and behavioral data about your visit. This data is transmitted to Meta Platforms, Inc. You can opt out of Meta's data practices at www.facebook.com/privacy/explanation;
• Analytics: We may use analytics tools to understand how users interact with our Website.

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

10. Children's Privacy

Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a person under 18, please contact us immediately at contact@claimbridge.ca and we will take prompt steps to delete such information.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies solely to information collected through our Website. We are not responsible for the privacy practices of third-party websites and encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

13. Contact & Privacy Officer

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: